20% Discount on any 6 bottles | Use Code: SAVE20 in checkout

Shipping Information

Australia-wide Shipping

Wines can be ordered from Cellar Door or online and delivered by Australia Post. The table below is a guide to freight charges that will apply. 

Online ordering is secure and comprehensive, with confirmation of order, invoice and tracking numbers, emailed to the customer. 

Please email Gralyn Estate with any enquiries.

 Destination State/Territory Per Case (up to 12 bottles)
Western Australia $18
South Australia $28
Victoria $28
New South Wales $28
Queensland $28
Northern Territory $28
A.C.T. $28

 

International Shipping

Wines can be ordered from Cellar Door or online and delivered by airfreight overseas. The table below is a guide to freight charges ($AUD) that will apply. There are restrictions for the delivery of wine to certain countries. 

Please Note: Customs Duties/Taxes may be payable in the country of destination. Australia Post does not allow prepayment of duties or taxes. It is the responsibility of customers to telephone their National Postal Authority if their article is not received within 7-10 business days to organise the payment of duties and taxes. 

Online Purchase
International customers and Australian customers wishing to send wine overseas, can order on the website Shopping Cart.  Air Freight charge will automatically be included in the final payment details.

All orders will be despatched with Australia Post, with the exception of orders to Singapore. Singapore orders will be despatched with DHL Express. Online ordering is secure and comprehensive, with confirmation of order, tax invoice and tracking numbers, emailed to the customer. 

If your destination country is not included in the table below, please email Gralyn Estate with your enquiry. 

Destination Country 6 Bottles ($AUD) 12 Bottles ($AUD)
New Zealand $85 $120
Singapore (DHL Express) $140 $190
Malaysia $140 $210
Hong Kong $140 $210
Japan $140 $210
Taiwan $140 $210
United Kingdom $150 $220
Switzerland $150 $220
Netherlands $150 $220
Germany $150 $220
United States of America $330 $370

 

SHIPPING POLICY

Delivery
When ordering wine online, please ensure that correct name and address for delivery of wine is entered on 'Contact and Billing Details' form. If wine is to be delivered to a business address please include the full name of the business and the address for delivery. Wine will be packed securely in cardboard cartons. Gralyn Estate uses Australia Post to deliver wine within Australia and overseas, where possible. Delivery usually takes between 7 to 14 days within Australia.

Please contact Gralyn Estate with any queries regarding delivery times, or if delivery is overdue. Gralyn Estate will sometimes delay despatch of wine to avoid heat wave conditions. Australia Post will not leave wine unless signed for. If no one is in attendance a card will be left advising collection from Post Office. 

International Deliveries are shipped in insulated packaging and transported by air. Duties and taxes, where applicable must be paid, before wine can be claimed at customs. 

Return
Breakages are uncommon but in case of damage or an incorrect order, please contact Gralyn Estate immediately by telephone or email. The situation will be rectified (at no expense to the customer) as soon as possible.

Please email us with any enquiries